Delivery

If only we could deliver your parcel in rocket ships, you'd have your order the same minute you place your order. We're quick but not that quick...

Rocket Kids utilises the services of The Courier Guy to ensure your parcel arrives safely.
We offer Free Delivery for all orders over R400, otherwise we charge a flat rate of R79 per order.
Upon checkout our system will choose the courier option should your order be below or above R400.

Once your order has been paid, it will usually be picked and packed within 1 business day. Certain products that are not in stock may take slightly longer.
Delivery times depend on your location.
We strive to have all orders delivered within 5 - 7 business days.

Once your order is processed and shipped, you will receive an e-mail notification containing the tracking details (Tracking number etc.) 

Should you wish to follow up on a delivery, please click here.

Returns

Refunds & Exchanges

If you are not 100% satisfied with your purchase, you can return it for a full refund or exchange within 30 days of receipt.
To be eligible for a refund or exchange, your item must be in the same condition that you received it: Unworn or unused, with the original tags and in its original packaging. 

To log a return simply fill out our returns form by clicking here.

Once your return is accepted, we’ll send you instructions via e-mail. 

Damages & Incorrect Items

We understand that manufacturing faults and delivery mishaps do happen.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or you have received the incorrect item.

To log a damage return simply fill out our returns form by clicking here.

Non-Returnable Items

Please take note that certain items cannot be returned such as perishable items (such as food, flowers and plants), custom products (such as special orders and personalised items), personal care items (such as bubble baths, lotions and any beauty products).
If you are uncertain whether an item in non-returnable, please do not hesitate to contact us here.

We hope you enjoy shopping with Rocket Kids!